ABOUT DIRECTSHIP ORDERING

When will payment be processed?

With team ordering, the payment method is validated and processed at the time the order is placed. Available payments for On-Demand Team Store currently are credit card and PayPal.

How long will it take to receive my order?

JAKROO has the fastest delivery time for technical apparel in the world. Orders through typically take only 2 weeks from the day you place your order until delivery at your door. Order times may vary based on the quantity ordered, and in many cases, may even be delivered in less than 14 days. Estimated delivery dates are posted on our website and on your Order Detail record in “My Account”. We strongly encourage customers to allow for a few additional delivery days when planning for a date specific event.

While we have optimized our design, ordering and manufacturing processes, we have little to no control over carrier shipping times and potential delays related to customs clearance, weather, or force majeure. We use our best efforts to initiate shipment and meet scheduled delivery dates but cannot guarantee the actual delivery date of your order.

Can I return or exchange my product?

All Jakroo products are covered by a limited 1 year manufacturer warranty covering defects in materials and workmanship. This warranty does not cover normal wear and tear. All custom products are made-to-order on demand and thus not returnable for reasons other than manufacturer defect. All retail collection items (non-customized) are returnable for a full refund or exchange, provided that the products are unworn and accompanied by the receipt. With our size exchange program, however, you have the option to keep your original item and order a different size at a cost of 50% of the original item price. Contact our customer service team for more details about warranty and exchange policy.

Orders are fulfilled by Jakroo.

Nolan Riding does not process the payment or orders for the Jerseys. Please contact Jakroo directly if you have any payment or product issues.